EU Returns & Cancellations Policy
EU Returns & Cancellations Policy
At Sportshq, we are committed to complying with EU consumer protection laws, including the EU Consumer Rights Directive. This policy applies to customers in the European Union.
Your Right to Cancel (14-Day Withdrawal Right)
As an EU customer, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. This is known as the "cooling-off period".
To exercise your right to cancel, you must inform us of your decision before the 14-day period expires by contacting us at:
- Email: support@sportshq.store
Returns
Once you have notified us of your cancellation, you must return the goods to us within 14 days. Items must be:
- Unused and in their original condition
- In the original packaging where possible
- Accompanied by proof of purchase
Refunds
We will process your refund within 14 days of receiving the returned goods. Refunds will be issued to your original payment method. We reserve the right to deduct from the refund if the goods show signs of use beyond what is necessary to establish their nature, characteristics, and functioning.
Return Shipping Costs
You are responsible for the cost of returning the goods unless the item is faulty or not as described.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 30 days of delivery. We will cover the cost of return shipping and offer a full refund or replacement.
Contact Us
For any returns or cancellations enquiries, please contact our support team at support@sportshq.store.